Refunds and Returns

In addition to your legal rights, you are eligible to notify me that you want to return your jewellery for any reason within 14 days of receiving it. Please contact me at raspbeady@gmail.com if you would like to return your order. After you notify me, you will have an additional 14 days to ship your return. Once I receive your return, I will issue a refund within 14 days. You will have to pay for shipping to return the purchase to me, unless it’s faulty or not as described, in which case I will cover the cost.

I cannot accept returns or issue refunds for earrings for hygiene reasons. I also cannot accept returns or issue refunds for custom items.

Always remember I am happy to answer any questions you might have about listings before purchase so you can make an informed decision about whether you want to buy! Returns are costly for both the seller and the buyer so I want to do anything I can to limit them.

Lost or damaged orders

If your order is damaged from shipping, I will either be able to refund you, repair, or replace your order, regardless of what product you have bought. I will cover shipping costs in this scenario.

If your order is lost in the post, please contact me via email or through Instagram. I will investigate and determine the best course of action from there, but you will either ultimately receive your item or a refund.

Repairs

If your piece breaks within the first 6 months (not from shipping damage), I will be happy to repair or replace it free of charge. Please contact me via email or through Instagram. I will cover all shipping costs.

Cancellations

Please ask me any questions you might have about a listing before buying so you can make an informed purchase and limit the chance of cancellation. In the event that you do need to cancel, please contact me via email or through Instagram as soon as possible. If your order has already been shipped, you will have to ship it back to me once it arrives. After I receive it, I will issue a refund.

Address Changes

Please always double check your address before purchasing from me. If you do need to change your address, please contact me via email or through Instagram.